Club Services Manager

About the role: With a focus on a continuous improvement approach, this role will support clubs and branches in undertaking business-related operations, activities and programs. This position also manages the delivery of Surf Life Saving NSW's Club Capability Program which takes a strategic approach to working with clubs and branches to develop and implement plans to increase patrolling strength and maximise existing capabilities. What’s in it for you:

• Flexible and hybrid working options
• Contribute to a ‘for purpose’ organisation with exceptional leadership
• Time in Lieu for extra hours worked
• Continued learning and development opportunities
• Onsite parking
• Access to Fitness Passport discount
• Employee assistance program (EAP) for health and wellbeing
• Positive, driven and supportive organisational culture
• Boost your take home pay with Salary Packaging benefits
• Paid Parental Leave for primary and secondary carers
• Modern bright facilities with excellent staff amenities

Some of the key duties will include:

• Work closely with Lifesaving and Membership to prioritise clubs requiring attention using a data-driven approach
• Monitor and evaluate the effectiveness of the Club Capability Program, providing regular reporting to key stakeholders
• Develop and coordinate an annual calendar of information and professional development sessions for club and branch management teams
• Assist clubs and branches with queries on general club business operations including but not limited to MPIO /Complaints Manager engagement, club leases, insurance matters, Special Event Applications, WHS
• Ensure connectivity exists between branch administrators by way of regular meetings, updates and collaboration opportunities
• Coordinate the annual club compliance process, providing regular updates to management