An exciting and fast-paced customer service role based in a busy gym that contributes to a great experience for our members. Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you will be: Providing a consistent and high level of service to...
An exciting and fast-paced customer service role based in a busy gym that contributes to a great experience for our members. Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you will be:
- Providing a consistent and high level of service to members and guests to drive acquisition and member retention.
- Responding to and actioning customer queries in-person, over the phone and via email.
- Executing acquisition and retention strategies and campaigns to sell memberships.
- Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.
- Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.
About You To be successful in this role you will need:
- Proven experience in a front-line customer facing role.
- Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
- A proven record of accomplishment in the area of customer experience and continuous improvement.
- Well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
- Excellent organisational and time management skills and attention to detail.
- Proficient skills in Microsoft Office applications, including database management.
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This role requires a criminal history check, First Aid and CPR certificate. Standard work hours will require you to be available on weekends, early mornings and evenings to meet the needs of the business._
About Us Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports. Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.
Benefits:
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.
