Sales Consultant

About Us Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines) and Frankston Skate Park. Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a values driven approach to leadership, and profits generating reinvestment in the facilities. Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities plus a great central location with staff parking available and close to public transport links. Reporting to the Sales Manager, this role will be responsible for professionally and proactively contributing to driving new membership sales, retention and engagement of current members, re-engagement of inactive members and reactivation of ex-members of PL. A fantastic opportunity to join our small and passionate team of sales consultants. Not only will you gain expert knowledge of our products and services, but you will also help to improve people’s lives by setting our members up for success, whatever that means to them. The objective of this role is to ensure a seamless customer onboarding experience for prospective new members at Peninsula Leisure facilities, including but not limited to:

• Conducting effective lead management and lead nurturing.
• Conducting face to face and membership enquiry consultations, presentations, and tailored tours of the facility.
• Implementing all membership sales and retention strategies in line with PL’s Sales Strategy to close sales.
• Completing membership sales transactions and conducting effective onboarding of new members ensuring an exceptional customer experience.
• Work towards approved KPIs as agreed with the Sales Manager.
• Participate in and actively promote events and campaigns to assist in member engagement and retention.
• Drive initiatives and upselling opportunities throughout the customer journey.
• Assist in various administrative tasks as required.
• Positive attitude towards all aspects of role.
• Flexible to work mornings, evenings, and weekends in an effort to share the workload.

This position will work closely with the Customer Experience Team and Sales Manager to foster a culture of exceptional experiences across the Peninsula Leisure facilities. Key Selection Criteria To thrive in this role, you will need:

• Recreation / Leisure Industry experience preferred (minimum 5 years)
• Demonstrated history of delivering exceptional customer experiences
• Extensive sales experience
• Experience initiating and selling new memberships
• High understanding of features and benefits of products
• Experience in effective customer retention strategies

Employment is subject to a satisfactory National Police Check and a current employee Working with Children check. The successful applicant will also require current CPR certification (or be willing to obtain). Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people.